Comprehensive risk management programs span the enterprise, from data security and regulatory compliance to food safety and environmental hazards. That’s why fostering a culture of safety, upheld by staff at all levels and in every department, is a foundational component of risk management.
How can your hospital’s risk manager, with support from the leadership team, foster safety culture across the enterprise?
- Conduct facility-wide risk management rounds on a regular basis to solicit input and observe how units are functioning.
- Establish an open-door policy with leadership to report risks, “close calls” and incidents.
- Create a non-punitive approach by supporting involved parties throughout the incident analysis, involving human resources if and when accountability is assigned.
- Treat every mistake or mishap as a learning experience.
- Complete formal incident reports to document and track events.
- Develop consistent policies and procedures to assess occurrences and drill down to their root cause.
- Determine next steps and action plans following an incident including ways to measure outcomes and effectiveness.
- Recognize department and staff safety achievements, individuals who report safety issues, and staff who offer ideas for improvement.